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The Big Digital Tidy-Up
A home visit to deal with whatever is really making your life difficult: devices, accounts, storage, photos, email, passwords and settings.
Get things in orderFACILO — digital help close to home
We sort out your digital mess.
Phone with no room left, passwords that have wandered off, bills that make no sense, subscriptions nobody uses? We come to your home, we untangle it all with you, and we leave things clearer than we found them.
No jargon. No judgement. No new gadget to sell you.
Your digital life, for real
A demonstration: this is roughly what we do, for real, at your home.
Sound familiar?
I no longer know which password goes with which account.
My phone is full, but I daren’t delete anything.
I pay for internet, TV and extras nobody uses.
My children have become my IT helpline.
I’m afraid of losing my photos, or access to my accounts.
Every provider tells me a different story.
If you nodded at least once, you’re in the right place.
We make things simpler
Devices, accounts, email, photos and settings: we keep what is useful and put the rest back where it belongs.
We hunt down the waste
We go through your bills and subscriptions to spot duplicates, extras nobody uses and contracts worth a second look.
We keep the essentials safe
Recovery access, passwords, backups and the protections that matter — without turning your living room into a security operations centre.
What we do
Three ways to breathe a little easier
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First look free
The Bill, Explained
We look at your mobile, internet, TV and digital subscriptions. We explain what you are paying for and what is worth changing.
Have my bills checked03
The Gift That Actually Helps
Give a parent or someone close to you a real session of digital peace and quiet. Not one more gadget to set up.
Give the gift of a visitFor sons, daughters, families and friends
Tired of being the family helpline?
You love your parents. But tracking down their Apple password on a Sunday evening was probably not your calling. FACILO can take over, with patience, respect and a clear summary afterwards.
- Nothing is changed without their agreement.
- They stay in charge of their accounts and their decisions.
- You can organise the visit, or give it as a gift.
- You’re welcome to be there, but never expected to be.
Is your telecoms bill written in code?
Mobile, internet, TV, storage, extras and digital services: we look at what is billed, what is actually used, and what deserves a question.
- You show us the bills that matter.
- We take a first look.
- We tell you plainly whether there is something worth digging into.
- You decide whether you want a full review and our help with the paperwork.
The first look is free. It is enough to spot anything odd or any obvious lead. Detailed comparisons, paperwork and cancellations are part of a visit agreed in advance.
YOUR PROVIDERillustration only
Internet subscriptionCHF ••,––
Premium TV extraCHF ••,––
Second set-top boxCHF ••,––
“Comfort” service switched on in 2019CHF ••,––
Cloud storage (already included elsewhere)CHF ••,––
Two lines that deserve a question. That is exactly what we spot.
No need to prepare a federal dossier.
You tell us about the mess
A few lines or a phone call is enough.
We confirm what we can do
The scope and the price are agreed before we start.
We come and put things in order
At your home, with you, never behind your back.
You know what has changed
You’re left with a plain summary and anything still outstanding.
Your accounts stay yours.
FACILO is not here to take over your digital life. We are here to hand it back to you.
- FACILO keeps none of your passwords.
- No significant change without your say-so.
- No hardware or subscription pushed on you.
- Whatever we see stays between us.
- Explanations in plain language.
- Honest about where our limits are.
How we work
Technology was meant to make life simpler. We have a few remarks.
FACILO started from a simple observation: devices and services keep piling up, but nobody comes along to put the whole thing back in order. Shops sell, providers bill, helplines answer their own small piece of the problem. FACILO looks at the whole situation and acts on what actually matters to you.
The questions we get asked
Is this only for older people?
No. FACILO helps anyone who has had enough of losing time, money or energy to their digital life.
Can you help my parents?
Yes. You can organise the visit, or give it as a gift. The person concerned always stays free to decide what gets done.
Do you keep my passwords?
No. We can help you organise them and set up a password manager that suits you, but FACILO keeps none of your passwords.
Are you going to make me change provider?
Not necessarily. We explain the situation first. Any change remains your decision.
Is the bill check really free?
The first look, which is limited, is free. A detailed review or help with the paperwork is quoted and agreed before any work is done.
Do you work remotely?
Some things can be done remotely, but we prefer home visits whenever they make the situation simpler and safer.
Can you repair a broken device?
FACILO deals mainly with organising, setting up and everyday use. For a hardware repair, we tell you plainly if a specialist is needed.
Which bit of the mess shall we start with?
Tell us briefly what is annoying you, what you no longer understand, or what you would like to make simpler.
We promise: you don’t need to know the exact model of your router.